Additional information we may need to investigate an issue

When do we need detailed information about the circumstances you’re experiencing an issue

• re-addressing a rendering bug that was recently fixed
• the support team was unable to reproduce the reported issue
• the issue is reported to be hardly reproducible

The information that we may additionally request to investigate an issue

• Browser & OS with version. You can get that information by entering the following urls to your browser
  • Google Chrome: chrome://version
  • Microsoft Edge: edge://version
  • Mozilla Firefox: about:support
• Network (type, country, provider)
• User device (model, year of manufacture)
• Use case (step-by-step guide on how to reproduce the issue)
• If the circumstances in some way unusually, then also everything that might help